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CONSTANTAccess™ Reimbursement Helpline

The CONSTANTAccess™ reimbursement helpline has been designed to assist you in providing access to RISPERDAL CONSTA by delivering reimbursement and distribution information specific to your needs. In addition to live customer support delivered by knowledge reimbursement counselors, a wide array of resources are offered to support your needs

The resources described below are provided at no cost and can be used alone or in combination. To access these resources, simply call CONSTANTAccess™ (1-877-747-7524) Monday through Friday from 8:30 am to 7:00 pm EST.

This site also includes all of the related service forms and other reimbursement tools for your convenience.

The resources are categorized to help users navigate more easily.

Patient Specific Coverage
Support for Continuity of Care
Billing Support
Other Customer Support Services


Patient Specific Coverage Resources

Benefit Verification:* CONSTANTAccess™ can assist you by conducting a patient-specific verification of insurance coverage for RISPERDAL CONSTA. This verification is of previously identified insurers and is designed to provide information from the provider on their coverage policies specific to RISPERDAL CONSTA. In addition to verifying coverage, this service provides information on billing requirements and procedure codes specified by the payer. This service can be initiated by completing a benefit verification form (hotlink) or by calling CONSTANTAccess™.

Reverification of RISPERDAL CONSTA benefits:* If requested, the CONSTANTAccess™ helpline can complete automatic reverification of benefits specific to RISPERDAL CONSTA every month. This service is intended to alert you in the event that there is a discontinuation of coverage for specific patients enrolled.

Alternate Coverage Research:* In the event that a patient does not carry coverage for RISPERDAL CONSTA, CONSTANTAccess™ counselors can research the patient's eligibility for federal, state, and county programs where RISPERDAL CONSTA is a covered benefit.

*As these services require the exchange of patient information, a HIPPA compliant business associate agreement will be furnished with your first request.

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Support for Continuity of Care

Discharge Planning Continuity Support:* CONSTANTAccess™ can help ease the transition from an inpatient environment to outpatient by providing verification of outpatient benefits prior to discharge. This service used in combination with the Provider Locator may help to ensure ongoing access to RISPERDAL CONSTA treatment.

*As this service requires the exchange of patient information, a HIPPA compliant business associate agreement will be furnished with your first request.

Provider Locator: CONSTANTAccess™ can provide a list of healthcare providers in your area that are able to provide access to RISPERDAL CONSTA. As providers elect into this service, the list may not be inclusive of all providers in your community.

If you are a provider set up to administer RISPERDAL CONSTA and are interested in being listed through the Provider Locator service, please contact CONSTANTAccess™.

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Billing Support

Coding Assistance: CONSTANTAccess™ counselors can assist you in providing the payer specified coding requirements and may answer questions or concerns you have specific to coding for RISPERDAL CONSTA.

Sample Supporting Documentation for Billing: The CONSTANTAccess™ helpline can provide examples of letters of medical necessity and appeals letters and other supporting documentation that is occasionally required by payers.

Claims Denial Support: The CONSTANTAccess™ helpline can assist in the event of a denied claim by obtaining general claim denial and appeals processes from payers.

Published Fee Schedules and Payment Methodologies: To help assist you with reimbursement related issues or concerns, the CONSTANTAccess™ helpline is also a source for obtaining published fee schedules for public payers and specific information on their payment methodologies.

Billing Education: CONSTANTAccess™ counselors are able to provide education on the billing processes needed to give access to RISPERDAL CONSTA.

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Other Customer Support Services

Refrigerator Assistance: Providers may inquire about qualification for refrigeration assistance. Contact the CONSTANTAccess™ helpline to learn more about refrigeration assistance for nonprofit organizations.

Replacement Needles Assistance: RISPERDAL CONSTA comes packaged with needles to administer the medication. If replacement needles are required, contact CONSTANTAccess™ for an additional supply.

Distribution Information: The CONSTANTAccess™ helpline can inform you of general distribution considerations and provide you with options in obtaining RISPERDAL CONSTA specific to the requirements of payer coverage policies.

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RISPERDAL® CONSTA® (risperidone) long-acting injection is indicated for the treatment of schizophrenia.

IMPORTANT SAFETY INFORMATION FOR RISPERDAL® CONSTA®


Increased Mortality in Elderly Patients with Dementia-Related Psychosis
Elderly patients with dementia-related psychosis treated with atypical antipsychotic drugs are at an increased risk of death. Analyses of 17 placebo-controlled trials (modal duration of 10 weeks), largely in patients taking atypical antipsychotic drugs, revealed a risk of death in the drug-treated patients of between 1.6 to 1.7 times the risk of death in placebo-treated patients. Over the course of a typical 10-week controlled trial, the rate of death in drug-treated patients was about 4.5%, compared to a rate of about 2.6% in the placebo group. Although the causes of death were varied, most of the deaths appeared to be either cardiovascular (e.g., heart failure, sudden death) or infectious (e.g., pneumonia) in nature. Observational studies suggest that, similar to atypical antipsychotic drugs, treatment with conventional antipsychotic drugs may increase mortality. The extent to which the findings of increased mortality in observational studies may be attributed to the antipsychotic drug as opposed to some characteristic(s) of the patients is not clear. RISPERDAL® CONSTA® (risperidone) is not approved for the treatment of patients with dementia-related psychosis.

Cerebrovascular Adverse Events (CAEs): CAEs, including fatalities, have been reported in elderly patients with dementia-related psychosis taking oral risperidone in clinical trials. The incidence of CAEs with risperidone was significantly higher than with placebo. RISPERDAL® CONSTA® is not approved for the treatment of patients with dementia-related psychosis.

Neuroleptic Malignant Syndrome (NMS): NMS, a potentially fatal symptom complex, has been reported with the use of antipsychotic medications, including RISPERDAL® CONSTA®. Clinical manifestations include muscle rigidity, fever, altered mental status and evidence of autonomic instability (see full Prescribing Information). Management should include immediate discontinuation of antipsychotic drugs and other drugs not essential to concurrent therapy, intensive symptomatic treatment and medical monitoring, and treatment of any concomitant serious medical problems.

Tardive Dyskinesia (TD): TD is a syndrome of potentially irreversible, involuntary, dyskinetic movements that may develop in patients treated with antipsychotic medications. The risk of developing TD and the likelihood that dyskinetic movements will become irreversible are believed to increase with duration of treatment and total cumulative dose. Elderly patients appeared to be at increased risk for TD. Prescribing should be consistent with the need to minimize the risk of TD. The syndrome may remit, partially or completely, if antipsychotic treatment is withdrawn.

Hyperglycemia and Diabetes: Hyperglycemia, some cases extreme and associated with ketoacidosis, hyperosmolar coma or death has been reported in patients treated with atypical antipsychotics (APS), including RISPERDAL® CONSTA®. Patients starting treatment with APS who have or are at risk for diabetes should undergo fasting blood glucose testing at the beginning of and during treatment. Patients who develop symptoms of hyperglycemia should also undergo fasting blood glucose testing.

Hyperprolactinemia: As with other drugs that antagonize dopamine D2 receptors, RISPERDAL® CONSTA® elevates prolactin levels and the elevation persists during chronic administration. Risperidone is associated with higher levels of prolactin elevation than other antipsychotic agents.

Orthostatic Hypotension: RISPERDAL® CONSTA® may induce orthostatic hypotension associated with dizziness, tachycardia, and in some patients, syncope, especially during the initial dose-titration period. Monitoring should be considered in patients for whom this may be of concern.
RISPERDAL® CONSTA® should be used with caution in patients with known cardiovascular disease, and conditions that would predispose patients to hypotension.

Potential for Cognitive and Motor Impairment: RISPERDAL® CONSTA® has the potential to impair judgment, thinking, or motor skills. Patients should be cautioned about operating hazardous machinery, including motor vehicles, until they are reasonably certain that RISPERDAL® CONSTA® does not affect them adversely.

Seizures: RISPERDAL® CONSTA® should be used cautiously in patients with a history of seizures.

Suicide: The possibility of suicide attempt is inherent in psychotic illnesses. Close supervision of high-risk patients should accompany drug therapy.

Symptoms (EPS): The overall incidence of EPS-related adverse events in patients treated with 25 mg and 50 mg of RISPERDAL® CONSTA® and placebo, respectively, were akathisia* (4%, 11%, 6%), Parkinsonism** (8%, 15%, 9%) and tremor (0%, 3%, 0%).
* Akathisia and restlessness
** Extrapyramidal disorder, musculoskeletal stiffness, muscle rigidity, and bradykinesia

Weight Gain: In a 12-week trial, the percentage of patients experiencing weight gain (>7% of baseline body weight) was 6% placebo versus 9% RISPERDAL® CONSTA®.

Maintenance Treatment: Patients should be periodically reassessed to determine the need for continued treatment.

Commonly Observed Adverse Reactions for RISPERDAL® CONSTA®: The most common adverse reactions in clinical trials (≥5%) were headache, Parkinsonism, dizziness, akathisia, fatigue, constipation, dyspepsia, sedation, weight increase, pain in extremities, and dry mouth.

01CS1053

For more information, read the full US Prescribing Information by clicking here.




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This page was last updated on: Oct 08 2007 at 14:46:43 EDT